FAQ

No, there is no minimum order value.

The stock of our online shop items is updated regularly and in short intervals. All items that are displayed in our online shop are usually available. If, in exceptional cases, this is not the case and we can therefore not or not immediately execute your order, we will inform you via e-mail.

No, unfortunately it is not possible to order by phone or e-mail yet. You can only place orders via the HERZEN'S ANGELEGENHEIT online shop.

The HERZEN'S ANGELEGENHEIT online shop is optimized for mobile. You are therefore welcome to order from our online shop via your mobile phone or tablet.

As soon as we have received your order, you will receive an order confirmation by e-mail.

You can cancel your order if the goods are not yet packed and ready for shipment. For this purpose, please contact our customer service.

Unfortunately, you cannot change or add to your order later. If you have any change requests, please place a new order.

Please check your spam folder. Another possibility could be that a different e-mail address was entered by mistake when placing the order.

The registration for our online shop is done by creating a customer account under "My account". If you do not have a customer account yet, simply register by filling out the form under "Create new customer account" and assign yourself a password (at least 8 characters, consisting of letters and numbers or special characters). Your e-mail address is also your username.

The area "My account" offers you many useful advantages and simplifies future online shop purchases after the registration.

• You do not have to fill in all input fields like address or payment method again, which saves you valuable time.
• Under "My account" you can manage your personal data or create different delivery addresses.
• You get an overview of all your orders as well as the delivery status of your current order via DHL shipment tracking.

You can simply request a new password on the "My account" login page under the "Forgotten password" link. We will then immediately send you a link to assign a new password to the email address stored in your "My Account" account.

In this case, please contact our customer service. Please include the following personal information in this email for identification purposes: Last name, first name, date of birth, complete address stored in your account.

Please check if the combination of e-mail address or username and password is correct. When entering the password, pay attention to upper- and lower-case letters as well as possible spaces. You also have the option of requesting a new password link via the "Forgot Password" function.


If you need further assistance, please contact our customer service.

Would you like to learn more about HERZEN'S ANGELEGENHEIT or be kept up to date on attractive offers, promotions, events and trends? With the HERZEN'S ANGELEGENHEIT newsletter you are always up to date! You can subscribe to our newsletter here.

If you no longer wish to receive our newsletter, you will find the option to unsubscribe in every newsletter. Please use the function "Unsubscribe Newsletter".

To change your account data, log in with your e-mail address or your username and password under "My Account". There you can easily change your personal data.


You can have your "My Account" account deleted by our customer service at any time. For this, we need a notification by e-mail stating your personal data.

No. In general, only one voucher code can be redeemed per order.

Unfortunately, it is not possible to redeem vouchers later. Vouchers must be redeemed directly in the order process.

There are vouchers that can be used several times by you. Other vouchers, however, can only be redeemed once and therefore expire. Please pay attention to the information on the vouchers.

Yes, you are welcome to have your order sent to our HERZEN'S stores. Please enter this request in the notes.

Yes, you will receive a shipping confirmation with a tracking code that you can use to track your order.


You can also check the status of your order under "My Account" in the "Orders" section.

If your order does not arrive at your requested delivery address within five business days of receiving the shipping confirmation, please contact our customer service.

In order to ensure that the damage to your order reported by you is processed quickly, we ask you as the recipient of the package to file a damage report with DHL and inform our customer service about it.


To do this, take the damaged package with the remaining contents to your nearest DHL post office. Please note that a damage claim can only be submitted within 7 working days of delivery.


The damaged package will remain with DHL and can be returned to you once the claim is closed. If desired, a return shipment to us is possible


Our customer service will then inform you about the further procedure.

SIf you do not like the items or if they do not fit, you can return them within 14 days. Please use the return label included in each shipment to make your free return.

You can also download and print the return label yourself at any time in your user account.

Unfortunately, it is not possible to exchange items yet. If you have any change requests, please place a new order.